The UPS Store

Images of The UPS Store

Opinions

• Louis Merenstein

  Feb, 18 2018
  ★ ☆ ☆ ☆ ☆
  We have had two horrible expierences at the UPS store in the Thompson Vally Shopping Center. The first time I went to ship a package from the store I was shipping two necklaces that were wrapped in empty grocery bags for protection. I was asked what was in the package. After telling the woman behind the counter what it was, she stared at the box that was not taped yet expecting me to open it up and prove to her what was inside. Next she only offered one expensive option to ship the box, and when I asked if there was a cheaper option, she stared again and rolled her eyes, searched on the computer for maybe three seconds, just to say that there wasn't.
  
  The second time we went to the store was not much better. We were told that you could not ship anything in a box that once contained alcohol. This was a corona box that we just received a package in from USPS. I understand that there MIGHT be laws against this, but instead of up-selling is a new box or offering one to us, we were told to go home and find another box. We went to the liquor store next door and found a wine box, that was clearly a box that had alcohol inside at one point and repackaged the box. They accepted that box no problems, and though it cost more, they shipped it. It really feels that they just made us switch boxes to hastle us.
  
  It's pretty bad when the local Post Office has better customer service than a UPS store.

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